What are the best key indicators for measuring customer satisfaction and improving product quality?

Our way of working 2020-07-27

Calectro's journey series, Part 3 Someone once said “You can’t improve what you don’t measure.” This is particularly true when it comes to customer satisfaction and product quality, and it is something I have always taken very seriously. Ever since...

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What are the best key indicators for measuring customer satisfaction and improving product quality?